Segway In-Warranty Repair Request Form

Please fill out all of the information and submit it to us. This will create a service request case in our system. Your request will be validated as soon as possible and we will reply with further instructions at that time. Do not submit more than one request per serial number. Doing so will reset your place in line.
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Order and Unit Information

How to find the serial number

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If the unit has any error codes, symptoms, or abnormal behavior, discontinue use until the problem is solved. We would like to remind you that continuing to ride this unit and/or failure to repair the product may increase the risk of fall or product failure which may result in bodily injury or more severe consequences
User Manuals and Warranty Policies can be found in the Download section of each model at