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Ninebot S MAX
Ready for even more reasons to love your Ninebot S? The MAX offers you the experience you love, with several added features.
Shop Now Learn More Live Chat| Ninebot S Max | ||
|---|---|---|
| Dimensions | Length x width | (421-521)x578(mm) |
| Height[1] | 952-1242(mm) | |
| Weight | Net weight | Approx. 50.3 lbs (22.8 kg) |
| Rider | Payload | 88.2–220 lbs / 40–100 kg |
| Ages | 16 - 60 years | |
| Requirements | Height | 51.2-78.7 in / 130-200 cm |
| Maximum speed | Approx. 12.4 mph (20 km/h) | |
| Typical range[2] | Approx. 23.6 miles (38 km) | |
| Maximum slope | Approx. 15 ° | |
| Traversable terrain | Pavement, packed dirt, slopes < 15 , obstacles < 0.4 in (1 cm), gaps < 1.2in (3 cm) | |
| Vehicle | Operating temperature | 14-104F(-10-40C) |
| Storage temperature | -4-122 F(-20-50C) | |
| IP rating | IP54 | |
| Charge Time | Approx. 4 hours | |
| Battery Pack | Nominal Voltage | 55.5 V DC |
| Max.Charging Voltage | 59.5 V DC | |
| Nominal Energy | 432 Wh | |
| Charging Temperature | 32-104 F(0-40C) | |
| Battery Management System | Over-voltage, under-voltage, short circuit, and over-heating protection. Auto-sleep andauto-wake. | |
| Motors | Nominal Power | 500 W x 2 |
| Maximum power | 2400 W x 2 | |
| Charger | Input Voltage | 100-240 VAC |
| Output Voltage | 59.5 VDC | |
| Nominal Power | 120 W | |
| Output Current | 2 A | |
| Tire | Tire | Tire width: 2.7 in (68 mm); 10 x 2.75 in, hollow solid tire |
Segway Ninebot S- MAX Knee Control Bar Replacement
Segway Ninebot S- MAX APP Operational Guidance
Segway Ninebot S- MAX disassemble and assemble
Segway Ninebot S- MAX Unboxing
How to solve the abnormal noise of the Ninebot S-Kids?
1）If you have just received a vehicle riding or turning on a smooth indoor road, the tread will cause greater friction with the ground, so abnormal noise will occur. This is a normal phenomenon. You only need to ride on the road for a period of time and fading away.
2) When riding, the hub motor and the guide disc assembly interfere and produce abnormal noise. In this case, reinstall the hub decoration assembly to solve the problem.
3) The wheel will "click Sound" every time turn the vehicle
In this case, it is judged that the hub motor shaft is loose, and it is recommended that the after-sales outlets conduct inspection and maintenance.
What is the Tire size of Ninebot MAX?
Ninebot MAX Tire Width is 80mm, Flatness Ratio 60%, Hub Diameter 5 Inches, and (Hollow) Non-Inflatable Tire
Why does the new Ninebot MAX have slightly used marks? Is it a refurbished vehicle？
Our products need to be tested for riding before they leave the factory, and the kilometers are cleaned to zero at the factory to ensure that each product meets the Ninebot quality standards. Therefore, there will be slight dust and tire use marks when the new vehicle is unboxed. This does not mean that the product there are quality problems, please feel free to use, if in doubt, and please contact the official after-sale service.
What are the requirements for the rider of Ninebot MAX?
Users are suitable for ages from 16-60, height 120-200cm, weight 40-85kg. In order to ensure your personal safety, you must ride gently as required, and do not accelerate or decelerate violently.
What are the requirements for the rider of Ninebot MAX?
Users are suitable for ages from 16-60, height 120-200cm, weight 40-85kg. In order to ensure your personal safety, you must ride gently as required, and do not accelerate or decelerate violently.
Note: The rider’s weight, speed, and gradient exceeding the specified value may cause the vehicle to fall due to power exceeding the limit. You must bear the additional risks caused by exceeding the use conditions.
What are the advantages of the Ninebot MAX in terms of weight, range, speed, performance and other aspects?
The Ninebot MAX uses a mini-portable design. The whole vehicle weight is 21.4kg, which is lighter than other two-wheeled balance vehicles. It can be easily lifted by a single person and can be loaded into the trunk of the car. It can be learned in 3 minutes. Under the condition of full charge, the Ninebot MAX can load 70kg, the ambient temperature is 25 ° C, and can ride about 50km on a flat road at an average speed of 15km / h; the maximum speed can reach 20km / h, and is comparable to the speed of bicycle, about four to five times faster the normal walking speed, taking you to enjoy the scenery along the way; Ninebot & Segway has 16 years of safety technology and data accumulation in the field of balanced vehicles, as many as 400 patented technologies, make the Ninebot MAX better in safety.
Why there is speed limit on the new Ninebot MAX? Does it Need activation? Does the in-active Ninebot MAX automatically shut down after riding a period of time?
The new vehicle is not activated, it is in a speed limit state. You need to download the APP to link the vehicle to activate it before use. If the vehicle is not activated there will be an alarm sound during startup and, but it will not lead to automatic shutdown.
How about the waterproof performance of the Ninebot MAX?
The Ninebot MAX has a waterproof rating of IP54. Outdoor riding and wading into water riding are prohibited in rainy weather. For your personal safety, outdoor riding is not recommended in other severe weather.
Where to download the Ninebot APP, what are the requirements for mobile phones?
You can download the Ninebot APP by scanning the QR code from the user manual, prompt card, or from the official website of Ninebot. The mobile phone supports Android, iOS platform, Android 4.3 or higher, iOS 7.0 or higher, and mobile phone Bluetooth should be 4.0 or higher.
What type of battery is used in the Ninebot MAX? How long does it take to be fully charged? How long is the battery life?
Lithium-ion battery is used in Ninebot MAX. The charging time is about 7 hours. The battery life is normal. The battery capacity can be maintained above 60% after 500 charge and discharge cycles.
Note: Battery life is closely related to daily use habits. So as to avoid completely draining the battery when charging. Try to use it as much as possible. Avoid using or storing the battery in an environment below -20 ° C or above 50 ° C. Please fully charge the battery and store it in a cool and dry place, and ensure to charge it within every 90 days, which can greatly extend the battery life.
After the riding of Ninebot MAX, if I put it aside for long time and it has not been turned off, will the Ninebot MAX automatically shut down?
If the vehicle is not turned off after riding, it will start beeping after 10 minutes of standby mode, and it will become more and more rapid and loud, then it will automatically shut down to save power, and the vehicle may lose balance and fall down.
What type of tires are used in Ninebot MAX? How to Inflate Ninebot MAX tires?
The Ninebot MAX uses (hollow) non-inflatable tires which make your drift more convenient.
What should I do if the rear or head lights of the Ninebot MAX doesn’t work, and the display is abnormal?
The light switch can be set in the mobile APP, so you need to confirm that the light switch has been turned ON in the App.
Specific Viewing Method: After the APP is connected to the vehicle, go in the "Settings"-"Light Settings" of the right menu, the pull-up menu and you will see the options of "headlight switch" and "brake light switch". Please confirm whether it is open, if the light still does not work after ON the switch, please contact the after-sales service.
Why does Ninebot MAX turn around by itself after powering ON or have obvious forward tilt and backward tilt phenomena as turning?
There are the following reasons:
If the balance vehicle gesture sensor is not in the horizontal state, you may need to operate according to any of the following methods;
1. Use the mobile phone app to connect to the vehicle, and enter the "Settings"-"Sensor Settings" to have the "Gesture Sensor Calibration" function. Click this function, follow the prompts to perform sensor calibration, and restart the vehicle to check whether the vehicle returns to the balance state after completing the operation
2. Turn the vehicle upside down, put the foam on the ground, press the power button to turn ON, wait for 2-3 seconds, you will hear a "didi" beep, and then immediately will hear two "didi" beeps to indicate that
the vehicle calibration is complete (Note: Use this operation method when the sensor calibration is not successful)
If the above methods cannot resolve the issue, please contact the after-sales service.
After the Ninebot Max is lifted and lowered, it will occasionally appear unbalanced. Is this normal?
It is a normal phenomenon. After starting the vehicle, lift it up and then put it down. It is necessary to keep the vehicle vertically below to automatically restore the balance. When the vehicle falls down or the deflection angle is too large, it cannot automatically restore the balance.
Why does the Ninebot MAX wheel rotate automatically when lifted? Is it normal?
When the vehicle is turned ON, it is abnormal to lift the vehicle, and the tires will start spinning by itself.
The reason is: when the vehicle is picked up too fast, the vehicle strain gauge cannot detect the vehicle being picked up in time, you need to slowly put down the vehicle and pick it up slowly. If you still cannot solve the issue, please contact the after-sales service
What causes the footmat to lean back when riding the Ninebot MAX?
There are several reasons for the vehicle to lean backward while riding:
1.The vehicle is riding too fast: if the riding speed exceeds or is close to 20km / h, the vehicle will prompt the rider to decelerate by foot-pad backwards tilt with an alarm, which is a vehicle safety protection mechanism. To ensure personal safety, do not over-speed or rapid acceleration.
2.The vehicle is in speed limit mode: if you feel that the vehicle starts to lean backward when the speed is slow, please confirm whether the vehicle has turned on the "speed limit mode". For confirmation, please check whether the "speed limit" sign on the vehicle dashboard is always ON If it is always ON, please turn OFF the speed limit mode in the app;
3.The vehicle’s battery power is too low: check the remaining battery power. When the battery power is less than 30%, there will be different backward tilts when riding, which is normal. Please charge on time.
Why does Ninebot MAX turn in the opposite direction when riding?
It is because the vehicle riding in the opposite direction. Please check the direction of the vehicle when stepping the vehicle (the side with the dashboard is the front side).
Note: Riding in opposite direction is likely to cause a danger, and it needs to be adjusted in time.
Why is it difficult for the Ninebot MAX to steer or feel the steering is not sensitive?
Please check according to the following methods
1. Make sure that the connection between the knee control and the vehicle is not loose.
2. Make sure that the vehicle has been successfully activated and is not in the speed limit mode;
3. Open the APP to connect the vehicle. On the settings page, check "Steering Sensitivity" in "Sensor
Settings" and set to "Auto" mode.
If using the above methods cannot be resolved the issue, please contact the after-sales service center.
Why does an alarm occur when the Ninebot MAX moves backward? Is this normal?
This phenomenon is normal: After the firmware version is upgraded to 1.2.2, the backward tilt alarm and brake light display are added to prevent the operator from riding the vehicle in opposite direction.
When the Ninebot MAX is plugged in, the green light will be ON. Why it can't be charged?
Unable to charge may be caused by poor contact or battery over discharge / charger damage, please follow the below methods;
1. Check whether the charging port is in normal with the frame charging interface.
2. If the battery is slightly over discharged, it needs to be charged for more than 1 hour, and then observe whether it can be charged normally again; if not, please contact after-sales service for repair
The Ninebot MAX feels unsafe when Tilting Backward at the speed limit Why does the Ninebot MAX lean backward in speed limit?
The principle of a balanced vehicle determines that it cannot have mechanical brakes. Therefore, after the speed reaches the max limit, the rider’s center of gravity can be decelerated backwards by leaning back. During riding, you must avoid rapid acceleration and cause over-speeding.
Whether the Ninebot MAX is safe?
Segway-Ninebot has 16 years of safety technology and data accumulation in the field of balanced vehicles. The Ninebot MAX has passed more than 50 rigorous professional tests, such as passing seismic reliability tests and shock absorption performance tests, etc. For safety, you also need to improve your awareness of safe riding, riding with protective gear, and avoid riding in areas where people and cars are mixed and in motorized lanes.
Why does Ninebot MAX suddenly power failure while riding?
Over-speeding or rapid acceleration during riding will cause loss of balance or power failure.
Note: The working principle of the Ninebot MAX is to rely on the built-in electronic gyroscope to monitor the vehicle status in real time. When the human body leans forward or leans back, the vehicle will immediately rotate the wheels to generate a reaction force to maintain the balance of the vehicle. Leaning forward, the pressure caused by the vehicle needs to provide huge power to maintain, so there will be a risk of power failure due to insufficient output power, be gentle when riding or using the Ninebot MAX.
Why Ninebot MAX cabin dashboard doesn’t display? Why is it abnormal?
First update the firmware version of the Ninebot MAX and restart the vehicle. If the problem is still not resolved, you need to contact with after-sales service for repair.
Why Ninebot MAX doesn’t power ON?
1.Battery over-discharge: The vehicle has not been charged for a long time, and the battery cannot be turned on because of over-discharge. First of all, we must need to know with the customer that when was the last time he used and the remaining power at that time to determine whether it was over-discharged.
2.Control board MOS burned out: the vehicle feels resistance; it needs to be returned to the factory for repair.
3.The power ON/OFF switch or switch wire is damaged, please contact the after-sales service.
How to solve when feels like Ninebot MAX wheel hub motor is stuck?
It may be caused by the disconnection of the Hall wire of the hub motor or the short circuit of the control board MOS tube, please contact the after-sales service for repair.
What is the reason that why the Ninebot MAX sometimes fails to trigger the footpad?
First determine the height and weight of the customer. If it is within the standard range, this may be because of poor elasticity of the rubber bowl switch and the foot-mat trigger failure.
Is it normal for the vibration phenomenon of the Ninebot MAX at high speed?
When the vehicle is riding at a high speed, a resonance phenomenon sometimes occurs at a moment for (1s-2s), and it is normal to emit vibration. If vibration occurs for a long time at high speed, it may be caused by other reasons, please contact the after-sales service for consultation.
Why can't I receive the activation verification code?
I can’t receive the SMS of verification code; it may be due to the following reasons.
1. Mobile phone verification only supports three major operators in mainland China and users in Hong Kong, Macao and Taiwan
2. You can get the verification code 3 times per hour during mobile phone verification.
3. Due to the interception of mobile phone security software, the verification code message was blocked in the trash, please check the block SMS or trash
4. Verify that your phone is in a state that can accept text messages, the phone is in arrears, or the storage space is full and cannot receive text messages
If you still can’t receive the verification code, we suggest that you change your phone number and try again or contact the after-sales service.
The verification code is not received in the mailbox, which may be caused by the following reasons：
1. Due to network delays, please wait patiently or click to get the verification code again.
2. It was judged as spam by the mailbox server, and the verification code email was blocked into the trash, please open the trash/spam folder to view it.
If you still cannot receive the verification code, you can change your email address and try again, or contact the after-sales service@ninebot.com to get the verification code.
Why does Ninebot MAX mobile phone remote control is too slow or does a phone call affect the control of the Ninebot MAX?
The sensitivity can be adjusted under the app remote control panel of the mobile phone; if the mobile phone has a phone call coming in, it is impossible to continue to operate the remote control, and the vehicle will in uncontrolled state.
Note：
1. In order to ensure the safety of the remote control vehicle, the motor output power is small in the remote control mode, so the riding will be slow, which is a normal phenomenon
2. If the vehicle is in an uncontrolled state, such as on a relatively flat road, the vehicle will stop slowly; if the Ninebot MAX is on a downhill road, the Ninebot MAX will move along the downward slope until it is stopped by external forces; The vehicle is controlled manually to avoid damage caused by the homeostatic movement of the balanced vehicles on the downhill slope. Please remotely control the vehicle on an empty and flat road.
How to adapt the Go-Kart Modification Kit with Ninebot S-Max (Sports Edition)?
You need to purchase the Go-Kart upgrade package and replace it according to the operating instructions！
Does Ninebot S-Max (Sports Edition) can be connected to Stopwatch & App at the same time.
Ninebot S-Max does not support the use of stopwatch and APP at the same time. If the APP is connected, the connection between the APP and the Ninebot S-Max must be disconnected to complete the pairing or connection of the computer and the Ninebot S-Max.
Does the standard code table of Ninebot S-Max (Sports Edition) can be used with the Stopwatch used in the Go-Kart??
Two Stopwatches are not compatible with each other.
What is the reason that why Ninebot S-Max (Sports Edition) cannot be activated by the app?
Ninebot S-Max (Sports Edition) used a brand-new balance vehicles firmware. The lower version of the APP cannot recognize the vehicle. If the vehicle cannot be activated, Ninebot APP needs to be updated to 5.2.10 and above Version, Android platform expected to be launched on 9.9, IOS platform is expected to be 9.11, please wait patiently for the selected platform version updates.
Reach Compliance
The European Union’s (EU) REACH directive (Registration, Evaluation, Authorization, and Restriction of Chemicals) places responsibility on industry to manage the risks that chemicals may pose to human health and the environment. REACH applies not only to chemicals used in industrial processes, but also to chemicals used in day-to-day life, such as cleaning products, paints, clothes, furniture, and electrical appliances. The European Chemicals Agency (ECHA) has identified a list of chemicals it considers to be Substances of Very High Concern (SVHC). REACH contains three basic sections that may be applicable to products sold on the European market: Registration of products with the ECHA is required for products that, when used as designed, intentionally release SVHCs. Segway’s products do not perform in this manner and are not subject to registration with the ECHA. Notification to the ECHA is required when the quantity of any SVHC contained within a product shipped into the EU exceeds 1 metric ton per year and the SVHC accounts for 0.1% or more of the total product weight. Segway products do not contain SVHCs in sufficient volume to require notification to the ECHA. Communication to consumers is required should any product imported into the EU contain any SVHC having a quantity greater than 0.1% weight by weight of the product. Segway has investigated the components that make up our products and will communicate the presence of any SVHC and any updated information via this webpage. Segway will strive to assure that any SVHC referred to in the REACH directive will be managed in accordance with the requirements provided therein relative to Segway products. However, Segway makes no claim that current or future SVHCs used by its suppliers of components or packaging are fully compliant with REACH and Segway makes no warranty, either expressed or implied, regarding the REACH directive information. For a complete and current list of SVHCs, and for additional information regarding REACH, please go to the following website: https://echa.europa.eu/web/guest/candidate-list-table